Set Up External Access

When the store is connected to the internet through a router that receives a public IP directly, set up port forwarding so the analysis device’s dashboard can be reached from outside the store.

Use the values from the site information

The screens below are an example for one router (ipTIME); the layout differs by manufacturer. Use the site-information values, or the values Deeping Source provides, for specifics such as port numbers.

Opening the router admin page

Check the gateway address of the internet connection in the On-Site Control Panel Network tab, and enter it in the address bar of the analysis device’s web browser. When the router’s admin page opens, log in with the admin account.

The router admin page opened via the gateway address

Adding a port-forwarding rule

Go to the settings menu and find the port-forwarding settings.

The settings menu (the UI differs by manufacturer)

In the port-forwarding list, press the button to add a rule.

Find the add-rule button in the port-forward settings

Enter and save a rule so the analysis device’s dashboard can be reached from outside. For the internal IP, use the analysis device’s internet-network IP; for the external and internal ports, use the dashboard port.

Example — add a rule with the analysis device IP and the dashboard port

Switching to a fixed IP

Port forwarding works against the analysis device’s internal IP. If the internet network is set to Automatic (DHCP), the assigned IP can change and no longer match the rule, so switch it to Manual in the On-Site Control Panel Network tab’s IP settings to fix the IP.

• Address — Use the same IP you entered in the port-forwarding rule.
• Gateway — Enter the router’s address (the gateway you used to open the admin page).
• Netmask — You can find this in the router’s network settings. Depending on the manufacturer it may be labeled “Subnet Mask.”

Check the Netmask (Subnet Mask) in the router's network settings

Verifying external access

Once configured, confirm that external access works.

1. Enter ip.me in the analysis device’s web browser to check the device’s current public IP.
2. On a different device (for example, a phone), enter public-IP:dashboard-port in the browser.
3. If it connects to the analysis device’s dashboard, the setup is complete.

Check the analysis device's public IP at ip.me

Installation is now complete. For dashboard configuration, see the Dashboard Settings documentation.